Free shipping on select orders Learn more
Free shipping on select orders Learn more
Last updated: 1 November 2026
We hope you love your shoes. If they are not right for you, you can return them within the terms below, which follow your right of withdrawal described in our Terms & conditions.
You have 14 days from delivery to tell us that you want to return your order. Write to info@gocciashoes.com with:
Then send the products back within 14 days from your email to:
Goccia Shoes
Via Pellicceria 12/r
50123 Florence, Italy
Please try the shoes on only as you would in a shop, on a clean and soft surface, and return them in their original box, placed inside a protective shipping box. If the returned products show signs of wear or damage beyond what is necessary to check them, we may reduce the refund by the loss of value.
The cost of returning the products is paid by you and you can choose the courier. We recommend a tracked service with proof of shipping, as we cannot be responsible for parcels lost or damaged on their way back to us.
If the product is faulty, we pay the return shipping: please contact us first and we will tell you how to send it.
If you live outside the European Union and return a product because you changed your mind, the return shipping and the Italian import duties and taxes charged when the parcel arrives in Italy (normally around 40% of the declared value) are paid by you. We refund only the price of the returned products, minus these import charges; shipping costs are not refunded. Duties and taxes you paid to receive the order in your country are not refundable by us. Please write “returned goods” on the customs documents.
If the product is faulty, we pay the return shipping and the import charges.
We refund the price of the returned products and, for deliveries in the European Union, the standard shipping cost you paid for the order (if you return the whole order), within 14 days from the day you told us you want to return them. We may wait until we have received the products, or until you send us proof of shipping. The refund is made with the same payment method you used; depending on your bank, it may take a few more days to appear on your account. We will send you an email when the refund is made.
If you have not received your refund after this time, please check with your bank or card issuer and then contact us at info@gocciashoes.com.
We do not offer direct exchanges. If you would like a different size or colour, please place a new order and return the original product.
All our products are covered by the 2-year legal guarantee of conformity. If you find a defect, write to us with your order number and some photos: we will repair or replace the product or, if this is not possible, refund it, and we pay the shipping costs. See section 9 of our Terms & conditions.
